Frequently Asked Questions
Notice to Guests –
– All bags and persons subject to search for safety and security reasons
– In case of emergency, follow instructions from staff or emergency personnel
What is available for those needing accessible seating?
For guests who require accessible seating, ADA seats are located on either side of the Orchestra and Mezzanine sections.
What is your photo/recording policy?
Non-professional, non-flash, still photography is permitted at most events. However, for some events, at the request of the artist/performer, photography of any type may be prohibited. On show days, any adjusted policy will be advertised on signs at the entrance to the venue.
Video and audio recording devices, flash photography, and professional photography equipment are not permitted without express written consent. Cell phone cameras are permitted, however, video recording using a cell phone camera or any type of mobile device is prohibited.
American Music Theatre reserves the right to confiscate any photo or recording device if policy signs are ignored. Patrons found possessing professional equipment not expressly authorized will be asked to leave their cameras in their vehicles, or will otherwise be escorted from the venue. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.
What is your snow policy?
AMT Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website. Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.
Celebrity Concerts – If the artist/band arrives at AMT, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable. If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.
What are the box office hours?
January – August
- Monday through Friday: 9 am – 6 pm
- Saturday: 9 am – 5 pm
- Sunday: Closed
If there is a show scheduled on a Sunday, our Box Office opens at 12pm.
September – December
- Monday through Saturday: 9 am – 8 pm
- Sunday: Noon – 4 pm
On days where there is an evening show, the box office will remain open until the close of the show.
How do I redeem a coupon online?
After selecting your seats from the seating chart, your tickets will go into your Shopping Cart. Click on the blue “Apply Discount” button underneath each ticket, and select your ticket price from the drop down menu. If you have a Special Code, type it in the box (the code is case sensitive) and click “Unlock.” Finally, select your special discounted rate from the drop down menu and click “Change Discount.” For a step-by-step video, click here or watch the video below.
I’d like some information about Gift Cards.
AMT Gift Cards are the perfect choice for anyone who loves music and shows. They can be purchased in any denomination, never expire, and can be used toward Original Show and Celebrity Concert tickets. They can also be used in our concession stand and gift shop. You can purchase AMT Gift Cards at the box office, over the phone, or online by clicking here. Gift Cards can be redeemed in person, over the phone or on our website.
Do you have a snack bar, and can I take food into the Theatre?
We have a well stocked snack bar that includes sodas, juices, coffee and tea, candy bars, popcorn, soft pretzels, ice cream novelties, seasonal candy, nuts and dried fruit. In addition, we also offer homemade cookies and warm apple cider in November and December. We encourage you to take your snacks with you into the show, and all seats have access to a cup holder for your convenience.
May I stand or dance at a concert?
American Music Theatre is proud to welcome all types of shows and concerts to our stage. Sometimes during the course of a performance, audience members will show their enthusiasm by standing and dancing, or may approach the stage, especially when encouraged by the performers to do so. Please know that AMT will make every effort to insure the safety of all guests, while presenting an enjoyable experience for everyone.
When is the gift shop open?
Our gift shop opens about one hour prior to show time, and remains open for about 30 minutes after the last show of the day.
What’s the easiest way for me to enter the building?
To find the quickest route from the parking area to your seat, look at your ticket and note the seating location listed under the word “Section.”
Orchestra Left enter on West side, Orchestra Right enter on East side
Mezzanine Left on West side, Mezzanine Right on East side
Balcony – Enter the theatre via our front entrance, and use the staircase on the left for any seats on Balcony Left , and use the right-hand staircase for seats noted on the Balcony Right
For guests in need of an elevator to gain access to our second floor (Balcony level), please use the entrance on the east side. The elevator is located near the Box Office area.
How long do your shows run?
Our Original Shows typically run 2 hours and 15 minutes, and have an intermission about half way through. Our celebrity concerts last anywhere from 75 minutes to 2 hours or more, depending on the artists preference. These shows occasionally include some type of break or intermission.
What restaurants and hotels are nearby?
There is a great selection of favorite locally owned, and tried-and-true chain restaurants within a few miles of AMT to choose from. We’re also fortunate to have a number of hotels close by. Our Reservations Staff would be happy to make recommendations for both restaurants and hotels, or you may want to visit the “Places to Eat” and “Places to Stay” pages of the PA Dutch Country website or the Hershey Harrisburg Visitors Bureau website for more information.